Published date: 8 May 2025
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Research services - 73110000
Location of contract
West Midlands
Value of contract
£53,303
Procurement reference
OPG24/061
Published date
8 May 2025
Closing date
18 December 2024
Closing time
5pm
Contract start date
10 April 2025
Contract end date
30 July 2025
Contract type
Service contract
Procedure type
Call-off from a dynamic purchasing system
A mini-competition or direct purchase from a pre-established dynamic purchasing system.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. OPG is an executive agency, sponsored by the Ministry of Justice. We register lasting powers of attorney (LPAs), enduring powers of attorney (EPAs), and supervise deputies appointed by the Court of Protection.
The customers that OPG engages with will range from the donor (the person that LPA is there to protect), the attorney (those who are empowered to act upon the LPA once it is registered) and the deputies (court appointed individuals where an LPA was not in place and an individual has lost capacity and need someone to make decisions on their behalf).
OPG has the strategic goal that every UK adult should be able to make an informed choice as to whether they wish to take out an LPA.
There is significant organisational change and transformation of our services on the horizon and both the breadth - and complexity - of this make implementing a CX programme that is fit for the future ever more important.
The current customer experience programme within OPG is very limited in nature and so the aim of this foundational work is to bring out the voice of the customer within OPG. The objectives being:
• Establishing what is important to our current - and future - customers (Market Foresight & Customer Understanding)
• Identifying where to optimise across the end-to-end customer experience (Customer Feedback & Driving Improvements)
• Informing and evaluating the impact of Modernising Lasting Power of Attorney (MLPA) (and beyond) (Transformation and Change)
Award information
Awarded date
10 April 2025
Contract start date
10 April 2025
Contract end date
30 July 2025
Total value of contract
£53,303
This contract was awarded to 1 supplier.
Ipsos (Market Research) Ltd
Address
3 Thomas More Square
London
E1W 1YWReference
Companies House number: 00948470
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Les Cook
Address
102 Petty France
LONDON
SW1H9AJ
England
Telephone
07562 433844
Share this notice
Closing: 18 December 2024, 5pm
All content is available under the
