Published date: 21 September 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 September 2022, 12am

Contract summary

Industry

  • Financial and insurance services - 66000000

Location of contract

London

Value of contract

£1

Procurement reference

BIP718628733

Published date

21 September 2022

Closing date

30 September 2022

Closing time

12am

Contract start date

3 October 2022

Contract end date

28 October 2022

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

Yes

Description

In considering our future Claims Handling operating environment and the services we are seeking, we have explored a range of options that will allow us to perform our statutory function, while working with one or more service providers to help us deliver an outstanding customer experience. Our preferred approach is one that allows us to retain design and ownership of the processes and technology, with a partner or partners delivering agreed operational outcomes. We are interested to hear from potential service providers on how they might deliver some or all parts of our end-to-end claims handling process - from initial customer contact and application, through data gathering from product providers representatives and customers to process claims, to issuing a decision and processing any post-decision correspondence.

More information

Links

About the buyer

Address

10th Floor, Beaufort House
15 St Botolph Street
London
EC3A 7QU
England

Telephone

+442073758175

Email

Procurement@fscs.org.uk