The Provision of a Customer Relationship Managment Solution and Associated Services

Contract summary

Industry

• Customer Relation Management software package - 48445000

• IT software package - 48517000

• Miscellaneous software package and computer systems - 48900000

Show additional CPV codes for this notice

• Customer Relation Management software development services - 72212445

• Helpdesk and support services - 72253000

• Systems support services - 72253200

• Software maintenance and repair services - 72267000

• Customer services - 79342300

Location of contract

East Midlands

Value of contract

£1,400,000

Procurement reference

BIP166394111

Published date

16 October 2015

Closing date

18 September 2015

Contract start date

1 October 2015

Contract end date

1 January 2016

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The Council is inviting tenders for a single Contractor for the provision of a Customer Relationship Management System, Training and Implementation, System Support & Maintenance and on-going Development of the System and on a non-exclusive basis, as called off, additional functionality that maybe required over the term of ("the Contract").

This opportunity is not broken into Lots as the requirement is for single sign on solution and associated services only.

The Contract is for an initial term of four (4) years with the option to extend for a further six (6) years in two(2) year periods
Expected commencement date is 1st October 2015, with a go live date of no later than the 1st January 2016

Type of Procedure - Competitive procedure with negotiation.

The Council reserves the right under regulation 19 of Public Contract Regulations 2015 to carry out the competitive procedure with negotiation in successive stages in order to reduce the number of tenders to be negotiated. The negotiation stage is subject to the Council's reserved right of awarding contract following evaluation of initial tenders and without conducting any negotiation. All Tenderers should therefore take care to fully explain their offer and submit their best offer in their initial tender submission.

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More information

Links

• https://www.delta-esourcing.com/delta/respondToList.html?noticeId=166394111
• Tender notice
• Please follow this link to view the notice.

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Award information

Awarded date

18 September 2015

Contract start date

1 January 2016

Contract end date

31 December 2020

Total value of contract

£1,400,000

This contract was awarded to 1 supplier.

Firmstep Limited

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About the buyer

Contact name

Rebecca Cowan

Address

Bosworth House
9 Princess Road West
Leicester
LE1 6TH
UK

Telephone

+441164541272

Email

Rebecca.Cowan@leicester.gov.uk