Published date: 24 October 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 23 November 2023, 12pm

Contract summary

Industry

  • Collection agency services - 79940000

Location of contract

Scotland

Value of contract

£3,200,000

Procurement reference

BIP809297294

Published date

24 October 2023

Closing date

23 November 2023

Closing time

12pm

Contract start date

1 April 2024

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears.

Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.

More information

Links

About the buyer

Address

Memphis Building
Lingfield Point
Darlington
DL1 1RW
UK

Telephone

+441413062000

Email

commercial@slc.co.uk