Published date: 13 December 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
Any region
Value of contract
£94,403,421
Procurement reference
CF-0404100D8d000003VQwdEAG
Published date
13 December 2024
Closing date
13 October 2024
Closing time
12pm
Contract start date
14 October 2024
Contract end date
13 October 2029
Contract type
Service contract
Procedure type
Competitive procedure with negotiation (above threshold)
Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The outsourced Application and Maintenance Support Services (AMS) will provide the following to Defra:
• Application Monitoring - collecting data from applications to measure their performance and availability. This data can then be used to proactively identify and resolve issues before they impact users. Issues can include situations where an application is not performing as designed or, in the worst case, there is an outage and it is not available to end users.
• Application Maintenance - as technology progresses and the needs of end users adapt over time, continuous updating and modifying of applications is required to ensure they are running to the best of their abilities. This constant re-evaluating process means that faults can be corrected, and performance continue to be improved.
• Application Support - specialist support that can be contacted by receiving escalations from the service desk when they are unable to resolve a user's problem. This includes fixing issues that vary in levels of priority (from P4 to P1), however always on a minor tactical scale as the focus is to enable the application to function (as opposed to large scale Application Development).
By outsourcing the provision of these services to a specialist external provider, Defra can allow its IT function to continue focussing on longer term, more strategic planning. Typically, leveraging AMS services enables an organisation to improve internal efficiency and increase user-satisfaction. This is because internal IT teams are not having to spend time fixing applications that are not working as the end user expects them to.
In Defra's case, there are also regulatory requirements that must be adhered to, which makes the ongoing support of multiple applications even more critical. As well as ensuring that applications do not stop working, the AMS supplier will work to reduce the impact from outages and release fixes if a critical incident occurs.
Performing these duties limits the impact to farmers, borders and trade as a number of Defra's application are integral to them carrying out their jobs. Solving critical issues is also key as the alternative is working via sub-optimal methods or workarounds that can cost significantly more.
More information
Previous notice about this procurement
C26527 Applications Maintenance and Support Services (AMS)
- Awarded contract
- Published 13 December 2024
Attachments
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- Schedule 34 - Management of Inbound Contracts(84838296.1).pdf
- Schedule 34 - Management of Inbound Contracts(84838296.1)
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- Schedule 17 - Benchmarking(84838329.1).pdf
- Schedule 17 - Benchmarking(84838329.1)
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- Schedule 5 - Security Management(84838253.1).pdf
- Schedule 5 - Security Management(84838253.1)
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- Core Terms(84838254.1).pdf
- Core Terms(84838254.1)
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- Schedule 24 - Reports and Records(84838333.1).pdf
- Schedule 24 - Reports and Records(84838333.1)
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- Schedule 16 - Payments on Termination(84838265.1).pdf
- Schedule 16 - Payments on Termination(84838265.1)
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- Schedule 8 - Supplier Solution(84838291.1).pdf
- Schedule 8 - Supplier Solution(84838291.1)
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- Schedule 29 - Key Personnel(84711226.2).pdf
- Schedule 29 - Key Personnel(84711226.2)
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- Schedule 7 - Authority Responsibilities(84838258.1).pdf
- Schedule 7 - Authority Responsibilities(84838258.1)
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- Schedule 15 - Charges and Invoicing(84838293.1).pdf
- Schedule 15 - Charges and Invoicing(84838293.1)
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- Schedule 31 - Processing Personal Data(84838225.2).pdf
- Schedule 31 - Processing Personal Data(84838225.2)
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- Schedule 18 - Financial Distress(84838330.1).pdf
- Schedule 18 - Financial Distress(84838330.1)
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- Schedule 9 - Commercially Sensitive Information(84711173.1).pdf
- Schedule 9 - Commercially Sensitive Information(84711173.1)
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- Schedule 12 - Software(84838263.1).pdf
- Schedule 12 - Software(84838263.1)
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- Schedule 1 - Definitions(84711149.6).pdf(84838217.1).pdf
- Schedule 1 - Definitions(84711149.6).pdf(84838217.1)
Award information
Awarded date
14 October 2024
Contract start date
14 October 2024
Contract end date
13 October 2029
Total value of contract
£78,800,000
This contract was awarded to 1 supplier.
Accenture (UK) Limited
Address
1 Plantation Place, 30 Fenchurch Street, London EC3M 3BD, United Kingdom EC3M 3BD
Reference
None
About the buyer
Contact name
Mamun Islam
Address
2 Marsham Street
London
SW1P 4DF
UK
Telephone
+44 7123456789
Share this notice
Closing: 13 October 2024, 12pm