Published date: 10 October 2023

Closed early engagement


Closing date: 24 October 2023

Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Sales or marketing software package - 48481000

  • Automation system - 48921000

    • Short Message Service (SMS) services - 64212100

    • Customer Relation Management software development services - 72212445

    • Advertising campaign services - 79341400

Location of contract

Any region

Procurement reference

tender_392882/1268241

Published date

10 October 2023

Closing date

24 October 2023

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The BBC use Campaign Management Tools to engage with our audiences. A campaign is a sequence of marketing efforts that contacts multiple recipients via email or SMS. Email campaigns are designed to reach subscribers to provide valuable content. In the BBC's case, our email campaigns allow us to reach out to our license fee payers to engage them with our brands and the content they provide for marketing purposes. SMS campaigns are used to contact BBC journalists around the world when there is a breaking news event.

Our Audiences consent to receive correspondence via webforms that are hosted on bbc.co.uk and via automation, the data is seamlessly transferred into our existing products. Notifications of new submissions are sent to an AWS topic and our preference is for the solution provider to subscribe using an AWS queue.

We are now taking this opportunity to explore the market via this RFI and look for suppliers that provide off the shelf, third party, cloud-based SaaS solution to replace two existing products in use amongst multiple teams within the BBC. Nb. We are not looking for potential suppliers to build bespoke products.

More information

Links

Additional text

Responses can be made by completing Part C (Form of Response) of this RFI, and submitting via the Jaggaer eTendering tool. Responses are invited for submission no later than Tuesday 24th October, at 5pm. Submissions should be made online in Jaggaer. Any queries should be made via Jaggaer using the in-system messaging tool. The deadline for queries is Thursday 19th October at 5pm, to allow for any response to be factored in before the deadline for submission.

Please register your interest in this project by taking the following steps:
Register your company on the Jaggaer e-Tendering portal (this is only required once):
a) Go to https://bbc.bravosolution.co.uk/
b) Click the link on the login page to register
c) Accept the terms and conditions and click 'Continue'
d) Enter your correct business and user details.
e) Note the username you chose and click 'Save' when complete.
f) You will shortly receive an email with your temporary password.

Express an interest in the RFI:
g) Login to the portal with the username/password.
h) Click the 'PQQs Open to all Suppliers' link. (Any RFI will appear as a PQQ).
i) Click on the relevant PQQ to access the RFI content.
j) Click the 'Express Interest' button at the top of the page. This will move the PQQ into your 'My PQQs' page. (This is a secure area reserved for your projects only.
k) You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ Details' box.

Responding to the RFI:
i) Click 'My Response' under PQQ Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining).
m) You can now use the 'Messages' function to communicate with the buyer and seek any clarification.
n) Note the deadline for completion, and then follow the onscreen instructions to complete the RFI. There may be a mixture of online and offline actions for you to perform (there is detailed online help available).
o) You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer e-Tendering help desk.

About the buyer

Contact name

Ariadne Anderson

Address

London Broadcasting House, Portland Place
London
W1A 1AA
England

Email

ariadne.anderson@bbc.co.uk