Published date: 22 August 2016

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 September 2016

Contract summary

Industry

  • Maintenance services of telecommunications equipment - 50330000

Location of contract

West Midlands

Value of contract

£60,000

Procurement reference

185/07/16 - DN178019

Published date

22 August 2016

Closing date

9 September 2016

Contract start date

1 October 2016

Contract end date

30 September 2019

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Wyre Forest District Council wish to appoint a Contractor to provide Maintenance and Support for the Shoretel Telephony Infrastructure and software. The appointment will be by way of competitive Tender.
Submissions are requested for both a 3 Year and 5 Year contract. Wyre Forest District Council (WFDC) under took a complete refresh of its Telephony infrastructure in 2011 and now uses Shoretel switches and associated software to deliver its telephony, Unified Communications and Call Centre requirements. WFDC currently run a ShoreTel IP telephony system. The system is currently running version 14.2 on a virtual server. All VOIP traffic has QoS and is fully encrypted across the network. The call centre is running on ShoreTel Enterprise Call Centre 9. Incoming and outgoing calls are routed down two 30 channel ISDN 30 lines. Home workers are linked back into the ShoreTel system via IP230g VPN handsets and a pair of ShoreTel 5300LF VPN concentrators. Additional functionality: • Conferencing and Instant Messaging facilities are provided by an SA-100 conference bridge • Call recording is provided by Computertel Carina Call Recording linked to our incoming ISDN30, only incoming calls to the call centre are recorded. • Text messaging is provided via Processflows TMS and is integrated with Outlook. • Call logging is provided via CTI Proteus system

The deadline for submission to Due North:
http://procontract.due-north.com
is 5pm Friday 9th September 2016

More information

Links

Additional text

The Council is using the e-procurement portal known as the Due North Pro-Contract portal https://procontract.due-north.com to conduct this procurement exercise.
To gain access to the Invitation to Tender document, please visit the above website. Tenderers will need to electronically submit an expression of interest and an electronic copy of the ITT will be sent as an attachment.
If you have any problems or queries gaining access to the Pro-Contract portal please contact The Service desk on 01670 597136 who are available between the hours of 08:30 and 17:30 Monday to Friday (excluding UK Public Holidays).

Award information

Awarded date

22 September 2016

Contract start date

28 September 2016

Contract end date

27 September 2021

Total value of contract

£80,917.36

This contract was awarded to 1 supplier.

Solar Communcations Ltd

Address

Rowan House
Sheldon Business Park
Chippenham
Wiltshire SN14 0SQ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Wyre Forest House
Finepoint Way
Kidderminster
DY11 7WF
England

Email

procurement@wyreforestdc.gov.uk