Published date: 7 July 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 October 2023, 5pm

Contract summary

Industry

  • Internet or intranet client application development services - 72421000

Location of contract

North West, West Midlands, London, South East, Wales

Value of contract

£199,908

Procurement reference

NAT/2023/33

Published date

7 July 2025

Closing date

2 October 2023

Closing time

5pm

Contract start date

17 October 2023

Contract end date

17 October 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Subscription for Freshservice ITSM Service Desk:
Employee Engagement Suite 3 Year contract.
83x Freshservice- Enterprise Annual @ £51/agent/month
1200x Freshservice- SaaS management add-on @£0.8/month
6x Freshservice- 500 Asset Pack V3 @60/month.

Award information

Awarded date

10 October 2023

Contract start date

17 October 2023

Contract end date

17 October 2027

Total value of contract

£199,908

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

2950 S. Delaware Street
Suite 201, San Mateo
CA 94403

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Dorothy Eke

Address

10 South Colonnade
LONDON
E144PU
England

Telephone

02071665039

Email

dorothy.eke@policeconduct.gov.uk

Website

https://www.policeconduct.gov.uk/