Published date: 23 April 2024
Last edited date: 23 April 2024
Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.
Contract summary
Industry
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
England
Value of contract
£450,000
Procurement reference
NA001
Published date
23 April 2024
Closing date
7 June 2024
Closing time
12pm
Contract start date
30 August 2024
Contract end date
1 September 2029
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Nacro, a leading provider of holistic support services spanning education, housing, justice, and health and wellbeing, is embarking on an ambitious initiative to elevate its operational efficiency and bolster service quality. We invite dynamic and innovative vendors to participate in this transformative journey by offering comprehensive solutions tailored to our unique requirements.
Project Objective:
The primary aim of this endeavour is to revolutionise Nacro's housing and support management systems to better align with our strategic imperatives of enhancing financial sustainability, fostering growth, cultivating a vibrant work environment, and elevating user experience. Through the deployment of cutting-edge Housing Management System (HMS) and Support Management tools, we aim to streamline operations, optimise resource utilisation, and elevate service delivery standards.
Contract Structure:
Interested parties are invited to bid for two lots:
Lot 1: Housing Management System
Lot 2: Support Management tool
The contract duration spans five years, with a provision for extension by an additional five years. Payment terms will be negotiated, with implementation costs structured as upfront payments aligned with deliverables and ongoing licensing fees settled annually.
Success Criteria:
The success of this project hinges on several key factors, including:
* Seamless integration of systems with Nacro's business processes, eliminating the need for workarounds and ensuring robust data management.
* Empowering colleagues with user-friendly interfaces accessible across diverse devices and locations, while offering customers convenient online engagement options for self-service and access to our array of services.
* Ensuring adherence to legal and ethical obligations, thereby safeguarding the welfare and security of our service users.
IMPORTANT:
All prospective suppliers must hold accreditation in either Cyber Essentials Plus or ISO27001.
How to Apply:
For inquiries regarding the project or tender process, or to request a tender pack, please contact Terry Kiermasz at terry.kiermasz@nacro.org.uk.
Nacro looks forward to partnering with visionary suppliers committed to driving innovation and delivering excellence in service provision. Join us in shaping a brighter future for those we serve.
How to apply
Follow the instructions given in the description or the more information section.
About the buyer
Contact name
Terry Kiermasz
Address
5th Floor, Edmund House
12-22 Newhall Street
Birmingham
B3 3AS
England
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Closing: 7 June 2024, 12pm
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