Published date: 15 April 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 December 2024, 12am

Contract summary

Industry

  • Customer services - 79342300

Location of contract

Any region

Value of contract

£82,600,000

Procurement reference

BIP941831488

Published date

15 April 2025

Closing date

17 December 2024

Closing time

12am

Contract start date

31 March 2025

Contract end date

30 March 2029

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

Yes

Description

Provision of an onshore (UK) Contact Centre(s) providing inbound telephone calls and Live Chat and assessing support will be the primary services required. We are looking for a sole Supplier who will provide the Services, from their own UK Contact Centres, in parallel to SLC providing services from its Contact Centres

More information

Links

Award information

Awarded date

17 December 2024

Contract start date

31 March 2025

Contract end date

30 March 2029

Total value of contract

£82,600,000

This contract was awarded to 1 supplier.

Teleperformance Limited

Address

Spectrum House
Bond Street
Bristol
BS1 3LG

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Susan Ayre

Address

10 Clyde Place
Glasgow
G5 8DF
UK

Telephone

+441413062109

Email

commercial@slc.co.uk