Published date: 3 January 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 September 2024, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

SW1A 2BQ

Value of contract

£791,570

Procurement reference

SR1979503126

Published date

3 January 2025

Closing date

20 September 2024

Closing time

5pm

Contract start date

2 December 2024

Contract end date

2 June 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

UCR need to establish a cost-effective Salesforce and Mulesoft live service by December 2024. The incumbent provision is due to complete build work by December 2024. It is required that knowledge transfer will commence between the incumbent build provision and service provision of the Live Service through October-December 2024 (dependant on contract start date).

In parallel HMRC have started the early work to build their own in-house Salesforce and Mulesoft support capability, but currently with limited Salesforce and Mulesoft knowledge this will take time. They need support from the service provision to create this capability with the appropriate level of governance and process. The requirement is for the service provision to provide live support, setup the governance, process, and best practice collaboratively with HMRC and the Salesforce Customer Success manager (via the existing Signature Success package). It is required the knowledge transfer from the service provision to the in-house team is no later than 6 months before the end of the contract.

to engage with a service provision who can mobilise a small team, with the experience and technical know-how to administer the Salesforce platform. Their area of responsibility will be the running of the live service, system administration, knowledge transfer, and training of typical system administration tasks to the HMRC staff. This will include, but is not limited to, identifying, producing, and/ or providing input to the specific documents, procedures, and outputs, required by the HMRC staff, which will support the hand offs between the technical and business arms of HMRC.

The key objectives are:

• To provide a small cost-effective live support service provision for 18 months (including Mulesoft and Salesforce administrative skills), then transferring that service and skills to a new HMRC Salesforce centre of excellence.

• To proactively share knowledge and experience with members of the team and wider stakeholder communities, establish and embed new Run Model processes, governance structures, guardrails and required artefacts to underpin a sustainable hybrid Run Model, between the technical and business arms of HMRC.

• A critical success factor is the transfer of knowledge from the Salesforce build team to the service provider to deliver the provisions of this SoW. Knowledge transfer to concluded no later than December 2024.

Award information

Awarded date

2 December 2024

Contract start date

2 December 2024

Contract end date

2 June 2026

Total value of contract

£791,570

This contract was awarded to 1 supplier.

Cognizant Worldwide Ltd

Address

280 Bishopsgate, London, EC2M 4AG

Reference

Companies House number: 07195160

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mohammed Ziaull Hussain

Address

100 PARLIAMENT STREET
LONDON
SS991AA
England

Telephone

07890432803

Email

mohammed.hussain4@hmrc.gov.uk