Published date: 21 September 2023
Last edited date: 28 September 2023
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
Yorkshire and the Humber
Value of contract
£0 to £370,000
Procurement reference
20230921171457-103257
Published date
21 September 2023
Closing date
26 October 2023
Closing time
12pm
Contract start date
5 December 2023
Contract end date
5 May 2028
Contract type
Service contract
Procedure type
Other: other
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
This tender is a republication of 48112 - MCA Digital Customer Relationship Management.
The primary objectives of the new system are to:
• Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity.
• Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI).
• The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information.
• Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications.
• Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information.
• Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates.
• Be able to securely collect, store and report on equality monitoring information.
• Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates
More information
Links
About the buyer
Contact name
Gary Johnson
Address
Wellington House, 40-50 Wellington Street
Leeds
LS1 2DE
ENG
commercialteam@westyorks-ca.gov.uk
Website
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Closing: 26 October 2023, 12pm
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