Published date: 4 January 2016
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Helpdesk and support services - 72253000
Software support services - 72261000
Technical computer support services - 72611000
Location of contract
Any region
Value of contract
£0
Procurement reference
OPS9707
Published date
4 January 2016
Closing date
26 January 2016
Contract start date
1 April 2016
Contract end date
31 March 2017
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Library is seeking an outsourced contract for support of Microsoft SharePoint. It is envisaged that the support contract would provide
• A Help Desk service for resolving queries and technical issues
• A professional services element for more general support, assistance and bespoke developments
In summary the Help Desk service should be available on working days between 8am to 6pm UK time. It is expected that this service will be subject to an SLA which will define the service offering, including the categories of queries and expected response times.
It is anticipated that the professional services element will be used for a wide range of assistance including knowledge transfer, advice on future projects and how the Library can maximise the benefit from SharePoint.
If you are interested in participating in this tender please go to the British Library's e-tendering portal at https://bl.bravosolution.co.uk, click on 'Opportunity Listings' and follow the on screen instructions in regards to registration and downloading the tender documents.
About the buyer
Contact name
Vicky Platt
Address
The British Library
Boston Spa
Wetherby
LS23 7BQ
England
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Closing: 26 January 2016
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