Published date: 29 December 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 June 2017

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

London

Value of contract

£260,700

Procurement reference

WP1392

Published date

29 December 2017

Closing date

12 June 2017

Contract start date

30 June 2017

Contract end date

29 June 2018

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS. Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers

More information

Additional text

Awarded via the G-Cloud 9 Framework.

Award information

Awarded date

18 June 2017

Contract start date

30 June 2017

Contract end date

29 June 2018

Total value of contract

£260,700

This contract was awarded to 1 supplier.

ZENDESK, INC.

Address

989 MARKET ST STE 300
CA
941031708
US

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

GDS

Address

White Chapel Building, 10 Whitechapel High Street
LONDON
E1 8QS
England

Email

gds-procurement@digital.cabinet-office.gov.uk