Published date: 31 July 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 January 2024, 11:59pm

Contract summary

Industry

  • Document management system - 48311100

  • Storage and retrieval services - 63121000

  • Document management services - 72512000

    • Archiving services - 79995100

    • Scanning services - 79999100

Location of contract

West Midlands

Value of contract

£105,047,306

Procurement reference

tender_355371/1355806

Published date

31 July 2024

Closing date

17 January 2024

Closing time

11:59pm

Contract start date

30 July 2024

Contract end date

25 July 2030

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This procurement, an Open Procedure via Find a Tender Service, has brigaded all of the services related to an end-to-end document management process for the Department for Work and Pensions (DWP). This Contract, with an initial term of 6 years and an extension option of up to 24 months, for Inbound Mail and Document Management, encompasses the following service components:

Envelope level sortation where the Supplier will undertake a high-level envelope sortation of all items received from citizens (received via Royal Mail). DWP has in place c. 1,100 'non-geographic' postcodes used as the basis for the sortation. This high-level sortation facilitates finer sortation required at business unit and document level aligned to the DWP business rules.

A Digital Mailroom service where the Supplier will undertake post opening, document sortation, scanning, indexing and digital ingestion of all DWP's inbound written and electronic communications from citizens. The solution includes provision of any licences required for their solution, such as those required for Optical Character Recognition (OCR) to index items that are scannable and readable.

A Records Management service where the Supplier will manage all DWP hard-copy document storage from the perspective of both a short-term, post scan storage, and a longer-term hard-copy storage. The component involves the secure storage, intake, maintenance, retrieval, and destruction of all DWP's existing hard-copy citizen, staff, and corporate records.

More information

Previous notice about this procurement

Inbound Mail and Document Management

  • Opportunity
  • Published 18 September 2023

Attachments

Award information

Awarded date

26 July 2024

Contract start date

30 July 2024

Contract end date

29 July 2030

Total value of contract

£105,047,306

This contract was awarded to 1 supplier.

Restore Digital Limited

Address

Village Way, Bilston, Wolverhampton, England, WV14 0UJ

Reference

Companies House number: 04624743

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Commercial Directorate, Peel Park, The Shell, Level 2, Brunel Way
Blackpool
FY5 4ES
England

Email

documentmanagement.procurement@dwp.gov.uk