Published date: 17 December 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 January 2019

Contract summary

Industry

  • Survey services - 79311000

Location of contract

Any region

Value of contract

£0

Procurement reference

BIP365173167

Published date

17 December 2018

Closing date

18 January 2019

Contract start date

1 April 2019

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include:

•General perception (e.g. overall satisfaction, net promotor score)
•Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)

More information

Links

About the buyer

Address

30 Park Street
null
London
SE1 9EQ
UK

Telephone

+442032072574

Email

procurementhelpdesk@hyde-housing.co.uk