Published date: 22 November 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 10 December 2019

Contract summary

Industry

  • Maintenance of information technology software - 72267100

  • Technical computer support services - 72611000

Location of contract

W1T 1LN

Value of contract

£0 to £10,500

Procurement reference

2019/219

Published date

22 November 2019

Closing date

10 December 2019

Contract start date

1 January 2020

Contract end date

31 December 2020

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The BFI requires bidding for the support and maintenance of its current Unified Communications platform. The technology supporting this platform is Microsoft's Skype for Business 2015 Server.

The platform is deployed to provide UC capability throughout the BFI, in areas such as telephony, voice mail, online conferencing, video, IM and collaboration.
The successful bidder should have extensive technical expertise in supporting a Skype for Business environment, utilising SIP and Enterprise Voice.

The current deployment comprises Skype Front-End Servers, Edge Servers for remote access, an Office Web Apps server, Audiocodes SBC's for external voice calls via SIP, and integrates with Microsoft Exchange 2010.

In addition, the BFI has deployed the Anywhere365 Contact Centre to facilitate our Box Office and Membership teams (based in Southbank) processing calls from customers and BFI members. This product is certified for use with Skype for Business.

The successful bidder should be able to cover break fix incident requests from the BFI across all these areas, and offer us an industry-standard SLA. Where the technical expertise of the bidder is exhausted, the bidder should have strong relationships and SLA's with any vendors involved in our deployment (e.g. Microsoft).

Beyond general support for non-working elements of the deployment, the successful bidder should provision the ability to fulfil service requests from the BFI and engage with us on questions, improvements and advice for our UC platform (e.g. consultancy days or any other appropriate mechanism).

At a minimum, the successful bidder must be able to provide support via email, telephone and remote sessions during our core business hours of 08:00 - 18:00.

More information

Links

Additional text

To take part in this tender, please visit our website, at https://in-tendhost.co.uk/bfi/aspx/Tenders/Current - and express an interest in this opportunity to access the relevant documents. Please note expressions of interest will only be accepted via the website.

Is a Recurrent Procurement Type? : Yes

About the buyer

Contact name

Stephen Adams

Address

21 Stephen Street
London
London
W1T 1LN
United Kingdom

Telephone

02079574849

Email

stephen.adams@bfi.org.uk