Published date: 21 January 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 October 2024, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North East

Value of contract

£33,250

Procurement reference

RM1557.13 G-Cloud 13

Published date

21 January 2025

Closing date

8 October 2024

Closing time

12pm

Contract start date

18 November 2024

Contract end date

17 November 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.

Award information

Awarded date

8 October 2024

Contract start date

18 November 2024

Contract end date

17 November 2026

Total value of contract

£33,250

This contract was awarded to 1 supplier.

Computer Application Services Limited

Address

3/2 Quantum Court,
Heriot-Watt Research Park South,
Edinburgh,
Midlothian,
Scotland,
EH14 4AP

Reference

Companies House number: SC102278

Supplier is SME?

Yes

Supplier is VCSE?

Yes

About the buyer

Contact name

Victoria Hayton

Address

Fountain Court
MIDDLESBROUGH
TS1 2DT
England

Email

victoria_hayton@middlesbrough.gov.uk