Published date: 5 February 2026
Last edited date: 5 February 2026
Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers.
Contract summary
Industry
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
South East
Procurement reference
TVP01047
Published date
5 February 2026
Closing date
2 March 2026
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments.
Please see the attached document for further information and instruction
More information
Attachments
-
- CRM_PME_Request v1.0 (002).pdf
- Notice of planned procurement
- Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre
How to apply
Follow the instructions given in the description or the more information section.
About the buyer
Contact name
David Richings
Address
THAMES VALLEY POLICE
KIDLINGTON
OX5 2NX
England
Telephone
01865 541526
procurementict@thamesvalley.police.uk
Website
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Closing date: 2 March 2026
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