Published date: 13 January 2025

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 12 February 2025, 5pm

Contract summary

Industry

  • Software programming and consultancy services - 72200000

Location of contract

Any region

Value of contract

£1,200,000

Procurement reference

BIP916693915

Published date

13 January 2025

Closing date

12 February 2025

Closing time

5pm

Contract start date

1 April 2025

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce's Customer Relationship Management (CRM) solution, hereafter referred to as 'The Tender'.

The implementation of the chosen CRM solution is part of Stonewater's journey towards achieving a number of key business objectives:
•Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience.
•Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks.
•Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements.

More information

Links

About the buyer

Address

Suite C, Lancaster House
Enderby Road
Leicester
LE8 6EP
UK

Telephone

+447387024336

Email

andrew.russell@stonewater.org