Published date: 6 January 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 October 2024, 1pm

Contract summary

Industry

  • Health and social work services - 85000000

Location of contract

Yorkshire and the Humber

Value of contract

£1,623,000 to £2,705,000

Procurement reference

C307472

Published date

6 January 2025

Closing date

31 October 2024

Closing time

1pm

Contract start date

1 April 2025

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Telecare Alarm Scheme and Emergency Carer Support service.
The service aims to deliver a comprehensive telecare service which offers advice, information and an opportunity for demonstration of a range of telecare technology available on the market. The provider will promote their telecare service across North East Lincolnshire, to raise awareness of the benefits of telecare in supporting clients, their carers and the wider health and social care system, to facilitate appropriate referral into the service. The Provider will deliver the Carers' Emergency Alert Card providing eligible carers with an emergency 24 hour phone line. This phone line can be accessed by carers, or someone on their behalf, if the carer is experiencing an emergency or personal crisis situation which will prevent them from providing care for a short period of time.

The service will be required to deliver:
• a lifeline alarm and pendant along with peripherals where necessary to eligible clients to support them to remain independent at home for as long as possible.
• a call monitoring service which provides advice, guidance, referral to other services and a robust triage service calling on the most appropriate response to their telecare activations24 hours a day, 365 days of the year.
• Welfare/ wellbeing checks along with courtesy calls.
• Ongoing monitoring and review of clients and where necessary servicing and repair of their telecare technology.
• reassurance and peace of mind to eligible carers' that in the event of a crisis situation an Emergency Plan can be initiated by the provider, to ensure that the cared for person is supported in the carer's absence.

The Contracting Authority wishes to establish a single Lead Provider contract for the provision of the service. The service model will include a single provider who will act as the contract holder with the Contracting Authority. It is anticipated that the Lead Provider may deliver the entirety of the service specification or may choose to sub-contract elements that it cannot deliver. The Lead Provider will be responsible for the performance of any such sub-contractor.

More information

Previous notice about this procurement

Telecare Alarm Scheme and Carers Emergency Support service - North East Lincolnshire

  • Opportunity
  • Published 17 September 2024

Additional text

e-Procurement portal - https://atamis-1928.my.site.com/s/Welcome

Bidders can access the opportunity and procurement documentation through the Atamis e-sourcing portal -
https://atamis-1928.my.site.com/s/Welcome

Contract reference C307472
The closing date for tender responses is 13:00 on 31 October 2024.

NHS Humber and North Yorkshire Integrated Care Board (ICB) is acting as the Contracting Authority (and Co-ordinating Commissioner) for the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire.

North East Lincolnshire Council will be party to the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire contract and as such will be named as Associate Commissioners to the contract.

Award information

Awarded date

18 December 2024

Contract start date

1 April 2025

Contract end date

31 March 2028

Total value of contract

£2,705,000

This contract was awarded to 1 supplier.

North East Lincolnshire Carelink

Address

Innovation Centre Innovation Way,
Europarc,
Grimsby,
North East Lincolnshire
DN37 9TT

Reference

Companies House number: 03047967

Supplier is SME?

Yes

Supplier is VCSE?

Yes

About the buyer

Address

Health House,Grange Park Lane
WILLERBY
HU11UY
England

Email

hnyicb.procurement@nhs.net