Published date: 17 March 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 20 March 2020

Contract summary

Industry

  • Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products - 39000000

  • Other community, social and personal services - 98000000

Location of contract

B91 3QB

Value of contract

£0

Procurement reference

SOL - 8927

Published date

17 March 2020

Closing date

20 March 2020

Contract start date

1 April 2020

Contract end date

31 March 2022

Contract type

Supply contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Solihull Council, Income & Awards operate a Discretionary Crisis Scheme for residents that experience crisis events: an unforeseen emergency or exceptional financial hardship. This scheme is designed to provide basic provisions to enable residents to live safe and independent lives in the community. An integral part of this scheme is to support residents to move into settled accommodation following an unsettled way of life or ensure they have basic provisions to manage their care and support needs.
All customers will be assessed as being in financial hardship and not having the resources to acquire the goods themselves. Further, customers will present with a range of vulnerabilities (physical, mental and learning disabilities) that make it difficult for them to manage their crisis events independently.

To supply beneficiaries of the discretionary grant scheme with white goods so they can occupy secure accommodation following an unsettled way of life or exceptional pressures.

The requirements are as follows:

o To supply, deliver and install white goods (gas or electric cookers, washing machines, fridges etc) to beneficiaries of the discretionary grant scheme

o There is a customer care service (help desk) to enable council staff to contact the provider between the hours of 9am to 5pm, Monday to Friday. This service should enable council staff to raise queries about orders, fulfilment times, invoices, complaints or technical difficulties. Given the emergency needs of our customers, we require a responsive help desk that can resolve a query on the same day.

o To inspect, service or collect white goods that are identified as faulty and replace where required.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Georgia Davies

Address

Manor Square
Solihull
Solihull
B91 3QB
United Kingdom

Telephone

0121 704 8128

Email

georgia.davies@solihull.gov.uk