Published date: 17 July 2024
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
System and support services - 72250000
Systems support services - 72253200
Software support services - 72261000
Software maintenance and repair services - 72267000
Data services - 72300000
Location of contract
S60 1AE
Value of contract
£0 to £1,012,430
Procurement reference
20240717183756-104118
Published date
17 July 2024
Closing date
16 August 2024
Closing time
12pm
Contract start date
21 November 2024
Contract end date
20 November 2034
Contract type
Supply contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Rotherham Metropolitan Borough Council is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The scope of this procurement will include as a minimum but is not limited to:
Provision of an Information Technology Service Management (ITSM) Solution
Provision of an Information Technology Asset Management (ITAM) Solution
Hosting of the solution in the Suppliers Data Centre.
Associated software licenses.
Associated software services.
Annual support and maintenance.
Professional services in the form of service pack days.
Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures.
Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution.
Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM).
The procurement exercise will exclude:
Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services.
The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.
More information
Links
About the buyer
Contact name
Matthew Everatt
Address
Riverside House, Main Street
Rotherham
S60 1AE
ENG
Telephone
+44 1709334119
matthew.everatt@rotherham.gov.uk
Website
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Closing: 16 August 2024, 12pm
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