Published date: 17 April 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.


Closing: 15 July 2024, 3pm

Contract summary

Industry

  • Auditing services - 79212000

Location of contract

Any region

Value of contract

£2,850,000

Procurement reference

BIP823186640

Published date

17 April 2024

Closing date

15 July 2024

Closing time

3pm

Contract start date

2 November 2024

Contract end date

1 November 2027

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.

More information

Links

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Address

George Stephenson House
Toft Green
York
YO1 6JT
UK

Telephone

+447827937566

Email

Robin.Horsman@northernrailway.co.uk