Published date: 23 October 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 May 2024, 12pm

Contract summary

Industry

  • Payroll management services - 79211110

  • Human resources management consultancy services - 79414000

  • Health services - 85100000

Location of contract

SE1 8UG

Value of contract

£1,034,852

Procurement reference

CF-2429500D0O000000rwimUAA

Published date

23 October 2024

Closing date

17 May 2024

Closing time

12pm

Contract start date

24 June 2024

Contract end date

31 December 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

NHS England is seeking to engage a supplier to provide intensive support to NHS Trusts with the highest payroll error rates and overpayments (data has been obtained from the corporate productivity returns as reported by Model Health System for 22/23). The supplier will conduct a comprehensive review and redesign of HR and payroll impacting processes to significantly reduce (and ultimately eliminate payroll impacting errors, technology ineffectiveness and people issues).

The supplier will:
o Undertake detailed root cause analysis of why employee lifecycle end-to-end HR and pay impacting errors occur in the NHS Trusts reporting the highest number of errors (including overpayments and underpayments).
o Review current HR and payroll processes and policies and utilisation of workforce systems and any interfaces which may be required to efficiently provide HR and payroll services.
o Design and map efficient end-to-end processes impacting on staff pay with as few handoffs as possible and recommend using automation and use of interfaces where possible to streamline the processes.

There is a lack of internal NHS England resources and technical expertise to meet the size of the challenge (individual improvement teams will have to go into each of the identified circa 27 NHS Trusts). The supplier shall provide the specialist HR and payroll process expertise required.

More information

Attachments

Award information

Awarded date

6 September 2024

Contract start date

24 June 2024

Contract end date

31 December 2024

Total value of contract

£1,302,980

This contract was awarded to 1 supplier.

DELOITTE LLP

Address

1 New Street Square EC4A 3HQ

Reference

None

Supplier is SME?

No

About the buyer

Contact name

COMMERCIAL QUERIES

Address

Waterloo Road
London
SE1 8UG
GB

Email

england.commercialqueries@nhs.net