Published date: 22 July 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 November 2023, 12pm

Contract summary

Industry

  • Survey services - 79311000

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

England

Value of contract

£75,000

Procurement reference

CAMBDC001-DN693375-56481866

Published date

22 July 2024

Closing date

6 November 2023

Closing time

12pm

Contract start date

2 January 2024

Contract end date

1 January 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Cambridge City Council requires a company to design and carry out tenant perception surveys to collate its Tenant Satisfaction Measures (TSMs) in Years 1 and 2 (2023/24 and 2024/25) and then a more in-depth survey in Year 3 (2025/26).\r
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Residents should be able to respond to the survey by post, telephone, text message, and online. Reasonable adjustments should be made where residents are unable to respond by the provided methods, for example language barrier or disability.\r
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The three surveys required are:\r
• Year 1 (2023/24) - TSMs for all tenants\r
• Year 2 (2024/25) - TSMs for all tenants\r
• Year 3 (2025/26) - In-depth survey for all residents (tenants and leaseholders)\r
Breakdown of residents as of August 2023:\r
• General needs tenants - 6790\r
• Sheltered housing tenants - 513\r
• Shared Ownership - 86\r
• Leaseholders - 1184\r
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To comply with the Regulator of Social Housing's (RSH) proposed Code of Practice, the survey results should be able to be filtered by:\r
• Specific property types such as general housing or housing for older people\r
• Geographical areas such as specific streets and/or wards\r
• Specific tenant groups such as tenants who share protected characteristics\r
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The last tenant and leaseholder satisfaction survey took place in winter 2022, where we asked residents the TSMs for the first time, however this data will be out of date for the summer 2024 submission.\r
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With the new survey, we aim to gather information and data to comply with the RSH proposed Consumer Standards, particularly the Transparency, Influence and Accountability Standard, to improve openness with our tenants and leaseholders.\r
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Address data will be provided by the council to the survey company, who will manage the logistics, posting and receipt of completed surveys - as well as help/support for residents who require assistance in completing their surveys.\r
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The survey company will collate all data and present it back to council in an agreed format that can be easily manipulated in-house and adapted for use with our own systems.

More information

Previous notice about this procurement

Cambridge City Council - Tenant Perception Survey

  • Opportunity
  • Published 6 October 2023

Links

Award information

Awarded date

13 December 2023

Contract start date

2 January 2024

Contract end date

1 January 2027

Total value of contract

£75,000

This contract was awarded to 1 supplier.

Acuity Research & Practice

Address

BN1 6WE

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Jon Loneza

Address

Cambridge City Council
Guildhall
Cambridge
CB2 3QJ
England

Email

Jonathan.Loneza@cambridge.gov.uk