Published date: 1 December 2021
This notice was replaced on 15 February 2022
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 15 February 2022)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Telecommunications equipment and supplies - 32500000
Installation services of communications equipment - 51300000
Location of contract
England
Value of contract
£33,000
Procurement reference
MIDDVN001-DN585027-37741504
Published date
1 December 2021
Closing date
4 January 2022
Closing time
12pm
Contract start date
28 March 2022
Contract end date
27 March 2025
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Over the last 20 months' Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with
1. radically changing our service delivery model
2. balancing shifting customer and staff expectations
3. modernising current working practices
4. maintaining financial sustainability
All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers.
With the shifted expectations on contemporary working environments and practices, and in conjunction with our Transformation Programme we are seeking a modern and resilient telephony provision with Unified Communications.
Our existing systems need replacing in order to deliver a truly modern and unified communications framework through which we can deliver our services to the public. We plan to replace our existing on-premises PBX, Meridian switch system and our Avaya IPOCC contact centre with a cloud based VOIP solution.
We operate out of various sites, so it is essential to ensure staff are able to move between sites and home whilst keeping their telephone number and functionality.
We are looking to achieve the following from replacing our existing Telephone and Contact Centre solutions:
Functions Enhancements
• Unified Communications and Collaboration tools
• Enhanced Mobile/Agile Working
• SIP Endpoints (softphone, mobile device Apps and 'hard' desk phones)
• Improved reporting on call handling, volume, usage and cost breakdown.
System Availability & Enhanced Support
• Contemporary System Architecture
• Improve system lifetime (PSTN retirement)
• Improved Redundancy/Flexibility (Business Continuity)
Cost
• Reduced/Efficient system administration
• Reduced call costs
• Reduced licencing and line rentals.
More information
Links
-
- http://www.advantageswtenders.co.uk/
- Advantage South West Portal
Additional text
-
To access the documentation to collaborate in this opportunity you will need to register on Proactis/Advantage South West procurement portal accessing the Supplier login and Register Free with ProContract
About the buyer
Contact name
Dawn Moore
Address
Phoenix House
Phoenix Lane
Tiverton
EX16 6PP
England
Telephone
+44 1884234228
Website
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