Published date: 1 December 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 4 January 2022, 12pm

Contract summary


  • Telecommunications equipment and supplies - 32500000

  • Installation services of communications equipment - 51300000

Location of contract


Value of contract


Procurement reference


Published date

1 December 2021

Closing date

4 January 2022

Closing time


Contract start date

28 March 2022

Contract end date

27 March 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Over the last 20 months' Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with

1. radically changing our service delivery model
2. balancing shifting customer and staff expectations
3. modernising current working practices
4. maintaining financial sustainability

All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers.

With the shifted expectations on contemporary working environments and practices, and in conjunction with our Transformation Programme we are seeking a modern and resilient telephony provision with Unified Communications.

Our existing systems need replacing in order to deliver a truly modern and unified communications framework through which we can deliver our services to the public. We plan to replace our existing on-premises PBX, Meridian switch system and our Avaya IPOCC contact centre with a cloud based VOIP solution.

We operate out of various sites, so it is essential to ensure staff are able to move between sites and home whilst keeping their telephone number and functionality.

We are looking to achieve the following from replacing our existing Telephone and Contact Centre solutions:

Functions Enhancements
• Unified Communications and Collaboration tools
• Enhanced Mobile/Agile Working
• SIP Endpoints (softphone, mobile device Apps and 'hard' desk phones)
• Improved reporting on call handling, volume, usage and cost breakdown.

System Availability & Enhanced Support
• Contemporary System Architecture
• Improve system lifetime (PSTN retirement)
• Improved Redundancy/Flexibility (Business Continuity)

• Reduced/Efficient system administration
• Reduced call costs
• Reduced licencing and line rentals.

More information


Additional text

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About the buyer

Contact name

Dawn Moore


Phoenix House
Phoenix Lane
EX16 6PP


+44 1884234228