Published date: 27 January 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 10 February 2021, 5pm

Contract summary

Industry

  • Business and management consultancy and related services - 79400000

Location of contract

Any region

Value of contract

£100,000 to £500,000

Procurement reference

BIP564456599

Published date

27 January 2021

Closing date

10 February 2021

Closing time

5pm

Contract start date

22 February 2021

Contract end date

21 February 2022

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

OS have an ambitious growth strategy, targeting new audiences and products supported by a customer transformation strategy designed to meet the needs of our diverse audience groups - consumer, leisure, business, government, international, developers & partners - each with tailored customer journeys and on-brand experiences across multiple touchpoints.

We are looking for a supplier to work with us on a consultancy basis to develop and implement our customer transformation strategy, with a particular focus on our Contact Centre.


More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.


About the buyer

Contact name

Steve Douch

Address

Adanac Park
Southampton
SO16 0AS
UK

Telephone

07557926039

Email

steve.douch@os.uk