Published date: 27 January 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Business and management consultancy and related services - 79400000
Location of contract
Any region
Value of contract
£100,000 to £500,000
Procurement reference
BIP564456599
Published date
27 January 2021
Closing date
10 February 2021
Closing time
5pm
Contract start date
22 February 2021
Contract end date
21 February 2022
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
OS have an ambitious growth strategy, targeting new audiences and products supported by a customer transformation strategy designed to meet the needs of our diverse audience groups - consumer, leisure, business, government, international, developers & partners - each with tailored customer journeys and on-brand experiences across multiple touchpoints.
We are looking for a supplier to work with us on a consultancy basis to develop and implement our customer transformation strategy, with a particular focus on our Contact Centre.
More information
Links
-
- https://www.delta-esourcing.com/tenders/UK-GB-Southampton:-Contact-Centre-Transformation-Partner/443KSVGF3F
- Tender notice
- Please follow this link to view the notice.
Additional text
-
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
About the buyer
Contact name
Steve Douch
Address
Adanac Park
Southampton
SO16 0AS
UK
Telephone
07557926039
Share this notice
Closing: 10 February 2021, 5pm