Published date: 7 May 2025
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
Reprographic supplies - 30192400
Computer equipment and supplies - 30200000
Display screens - 30231300
Graphic display panels - 31682230
Video-conferencing equipment - 32232000
Television and audio-visual equipment - 32320000
Wireless telecommunications system - 32510000
Safety equipment - 35113000
Surveillance and security systems and devices - 35120000
Software package and information systems - 48000000
Sales or marketing software package - 48481000
Interactive voice response software package - 48512000
Video conferencing software package - 48515000
Development software package - 48983000
Telecommunications services - 64200000
Telephone and data transmission services - 64210000
Electronic message services - 64216100
Electronic mail services - 64216120
Health and safety consultancy services - 71317210
IT services: consulting, software development, Internet and support - 72000000
Video conferencing software development services - 72212515
Custom software development services - 72230000
Software support services - 72261000
Software development services - 72262000
Data services - 72300000
Internet services - 72400000
Call centre - 79512000
Security services - 79710000
Health and social work services - 85000000
Location of contract
RH4 1XA
Value of contract
£1,400,000,000
Procurement reference
CF-3017300D0O000000rwimUAA
Published date
7 May 2025
Approach to market date
7 May 2025
Contract start date
8 May 2025
Contract end date
19 May 2025
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients in a post Covid-19 world. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age. This is a replacement for the current NHSE 'Endorsed' framework.
NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care.
The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards. Thus any system which does not meet these standards will be phased out.
This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme.
The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.
The framework will be divided into 13 lots, as follows:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In and Queue Management System
Lot 5: App Development Services
Lot 6: Social Marketing Services
Lot 7: Video Conferencing System
Lot 8: In-patient Infotainment Management System
Lot 9: Medical Representative Check-In Software System
Lot 10: Lone Worker Safety & Kits
Lot 11- Streamlined Patient Pathways/flow
Lot 12- Artificial Intelligence-enabled GP Digital Triage system
Lot 13: Bespoke Services
About the buyer
Contact name
NHSCS Digital Team
Address
The Atrium
Dorking
RH4 1XA
United Kingdom
Telephone
01306646822
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Approach to market date: 7 May 2025
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