CPT_24_34 - Feedback programmes

Contract summary

Industry

• Customer survey services - 79342310

Location of contract

SW1W 9SP

Value of contract

£313,403.16

Procurement reference

CPT_24_34 - Feedback programmes

Published date

4 July 2025

Closing date

14 March 2025

Closing time

12pm

Contract start date

2 June 2025

Contract end date

1 June 2028

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

National Audit Office (NAO) used the Crown Commercial Services (CCS) Research and Insights Dynamic Purchasing System (DPS) - Reference: RM6126 to award a contract to I.F.F Research Ltd.

The services include provision of two stakeholder feedback programmes: a Strategic Feedback Programme to gather insights from senior stakeholders via surveys and interviews, and a Financial Audit Feedback Programme targeting finance officials post-audit. Both include regular reporting, analysis and a dashboard visualisation of results.

The contract will run for a initial 3 year period from 02.06.25 to 01.06.28 with the option to extend the contract for two years in one year periods. Final expiry of the contract is 01.06.30.

The estimated contract value for the potential full five years will be £520,000.00 gross and the initial three years will be £313,403.16 gross.

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Award information

Awarded date

2 June 2025

Contract start date

2 June 2025

Contract end date

1 June 2028

Total value of contract

£313,403.16

This contract was awarded to 1 supplier.

IFF Research

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About the buyer

Contact name

Central Procurement Team

Address

157-197 Buckingham Palace Road
LONDON
SW1W9SP
England

Telephone

02077987000

Email

NAO.Procurement@nao.org.uk