Published date: 7 November 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 25 November 2022, 12pm

Contract summary

Industry

  • Customer services - 79342300

Location of contract

North West

Value of contract

£50,000 to £100,000

Procurement reference

BIP733729573

Published date

7 November 2022

Closing date

25 November 2022

Closing time

12pm

Contract start date

1 January 2023

Contract end date

31 December 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The aim of this tender is to identify a software partner to work with The ACC Liverpool Group to help streamline our customer service function and to support our customer feedback process. Our objectives for this project include gathering quality feedback on our in-person experience, which will inform continuous improvement across the business, streamlining activity and improving customer service levels throughout the business, especially via Ticket Quarter, our ticketing arm and provision of a comprehensive reporting system that supplies business intelligence to feed back into our processes and the services we provide.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Susan Albanese - Head of Procurement and Compliance

Address

Kings Dock
Liverpool Waterfront
LIVERPOOL
L3 4FP
UK

Telephone

+447713316246

Email

susan.albanese@accliverpool.com