Published date: 28 March 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.


Closing: 3 May 2024, 1pm

Contract summary

Industry

  • Administrative educational services - 75121000

  • Higher education services - 80300000

Location of contract

BN2 4AT

Value of contract

£0

Procurement reference

IT-234-37597-UOB - 037597

Published date

28 March 2024

Closing date

3 May 2024

Closing time

1pm

Contract start date

29 August 2024

Contract end date

28 August 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The University is seeking a third-party organisation to support the Application processing and conversion support for all overseas undergraduate and postgraduate applications. This is expected to include all undergraduate and postgraduate programmes that do not require an interview.

Application processing includes:

o Qualifying and processing student applications. Ensuring applications are completed correctly and fully with relevant accompanying documents included. Following-up on in-complete applications and tracking reasons for delays.
o Matching eligibility of applicants against entry criteria and issuing offer letters to qualified applicants.
o Updating applicant records on Brighton's admissions systems.
o Consulting with the Brighton based team about borderline applications.
o Supporting the CAS team with the delivery of pre-CAS interviews.
o Reporting regularly on progress and working to agreed KPI's.

It is expected that the conversion support services will work under the direction of the University of Brighton's Marketing & Recruitment Team and will include:

o email marketing campaigns to applications at the enquiry stage that generate new applications.
o email marketing campaigns at offer holder stage that drive conversion.
o Undertake work to enhance offer to enrolment conversion rates.
o Proactively develop initiatives to enhance and improve conversion.
o Gain marketing intelligence through telephone campaigns e.g. reasons why students are accepting/declining their offer or other sentiments as required by the University.
o Develop and execute an offer to enrolment phone call strategy that provides a high level of service and care to offer holders.

More information

Links

Additional text

Is a Recurrent Procurement Type? : Yes

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Julian Wood (UOB)

Address

Lewes Road
Brighton
UK
BN2 4AT
United Kingdom

Telephone

01273 642725

Email

j.d.wood@brighton.ac.uk

Website

https://www.brighton.ac.uk/about-us/working-with-us/supplier-information/index.aspx