Published date: 27 September 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 October 2022, 12pm

Contract summary

Industry

  • Survey conduction services - 79311200

Location of contract

TW11 0LW

Value of contract

£81,975

Procurement reference

tender_316815/1263066

Published date

27 September 2023

Closing date

4 October 2022

Closing time

12pm

Contract start date

1 December 2022

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The National Physical Laboratory (NPL) is the UK's National Measurement Institute and is a world-leading centre of excellence in developing and applying the most accurate measurement standards, science, and technology available.
The NMS user survey is performed as part of the National Measurement System (NMS) evaluation plan.
The aims are to:
Understand the impact of the National Measurement System through quantification of impact and attributing the role of the NMS,
Develop an in-depth understanding of our Userbase,
Develop an understanding of how customers use measurement to create value,
Benchmark customer experience/ satisfaction and look for product and service improvement opportunities.
NPL will be leading the management of the survey with the successful bidder on behalf of the NMS.

Award information

Awarded date

20 September 2023

Contract start date

1 December 2022

Contract end date

31 March 2024

Total value of contract

£76,225

This contract was awarded to 1 supplier.

Team Telemarketing Limited

Address

1b Stratford Court, Cranmore Boulevard, Shirley, Solihull, B90 4QT

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

National Physical Laboratory

Address

Hampton Road
Teddington
TW11 0LW
England

Telephone

0208 943 6731

Email

gary.phillips@npl.co.uk