Published date: 9 May 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 January 2025, 12am

Contract summary

Industry

  • Research services - 73110000

  • Market research services - 79310000

Location of contract

Any region

Value of contract

£680,000

Procurement reference

MT234484

Published date

9 May 2025

Closing date

1 January 2025

Closing time

12am

Contract start date

17 March 2025

Contract end date

16 March 2029

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This contract is for a supplier to conduct of surveys to understand stakeholder perceptions of Ofgem and the duties that it carries out such as the energy transition.
Ofgem requires the support of stakeholders to deliver its objectives and as part of this, the organisation needs to understand how stakeholders perceive Ofgem and the work it does. The energy market is becoming increasingly dynamic and continues to evolve, set against a backdrop of political change. Ofgem must respond at pace to these challenges. It will require more bespoke and regular insight as to how its stakeholders perceive it and the organisation's response towards the energy transition.
Conducting primary research with Ofgem's stakeholders is a keyway that Ofgem obtains this insight. The research must explore and track stakeholder sentiment against key areas including Ofgem's strategic priorities, and strategic engagement objectives.
Ofgem has undertaken stakeholder research every two years since 2016. This has primarily focused on quantitative reputational surveys to provide key tracking data, supplemented with in-depth qualitative interviews to focus on key findings and provide depth of insight. This approach has helped Ofgem understand stakeholder perceptions. The current two-year cycle surveys gives Ofgem a good overall view on headline trends, but it does not enable Ofgem to quickly ascertain the impact of any remedies or new policies introduced.
Ofgem requires an agile and responsive approach to gather timely insight from our stakeholders. Ofgem therefore proposes to commission a draw down contract for stakeholder research with a single research agency to meet the demand for robust and agile stakeholder research. This will allow the research approach to flex, based on organisational needs.

More information

Links

Award information

Awarded date

14 March 2025

Contract start date

17 March 2025

Contract end date

16 March 2029

Total value of contract

£680,000

This contract was awarded to 1 supplier.

Think Insight and Strategy (BritainThinks) Limited

Address

west Wing, Sommerset House, Strand, London

Reference

Companies House number: 07291125

About the buyer

Contact name

Osadebamwen Osifo

Address

10 South Colonnade
Canary Wharf
London
E14 4PU
England

Telephone

+44 2079017000

Email

procurement2@ofgem.gov.uk

Website

http://www.ofgem.gov.uk