Published date: 8 December 2016

Last edited date: 8 December 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 12 January 2017

Contract summary

Industry

  • Computer support and consultancy services - 72600000

Location of contract

South East

Value of contract

£0

Procurement reference

PROJ00162

Published date

8 December 2016

Closing date

12 January 2017

Contract start date

1 March 2017

Contract end date

28 February 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Royal Berkshire Fire Authority (the "Authority") is seeking to award a Contract for the provision of a new IT Service Desk. The Authority currently uses a version of Spiceworks, which is no longer under support.

The IT service has recently been restructured and is seeking to work to ITIL standards and provide a customer focused IT service operating in line with best practice.

The Authority also works in partnership with other Fire Services and requires the solution to be suitable for use in supporting a broader range of service desk services both internally and with other organisations.

It is anticipated that the solution will be hosted within the data centre at RBFRS head quarters.

The Authority s therefore seeking tenders from the market for suitable solutions that will meet the changing needs of the service.

More information

Additional text

Please apply through the IN-TEND portal if you are not registered on the site, you will need to do this. The link is https://in-tendhost.co.uk/rbfrs-bmkfrs/aspx/Home

About the buyer

Contact name

Jane Lubbock

Address

Newsham Court
Reading
RG31 7SD
England

Email

lubbockj@rbfrs.co.uk