Published date: 15 October 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 September 2020, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

WA8 0TD

Value of contract

£0 to £60,000

Procurement reference

Halton Housing 0032 - AWARD

Published date

15 October 2020

Closing date

4 September 2020

Closing time

12pm

Contract start date

12 October 2020

Contract end date

11 October 2023

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Halton Housing sought bids for the procurement of a new Information Technology Service Management (ITSM) tool.

Currently, HH utilise a custom built ITSM Service Desk which was developed in-house, using Microsoft Power Apps. Although the current tool has been fit for purpose when managing incidents, there are limitations around continually improving the tool.

In order to facilitate the use of more Information Technology Infrastructure Library (ITIL) practices (including change and problem management), developing the current tool would require more in-house resource than is available. As such, HH looked to replace the current tool with a system supplied by a third party service provider.

The successful bidder is an SME.

Award information

Awarded date

25 September 2020

Contract start date

12 October 2020

Contract end date

11 October 2023

Total value of contract

£60,000

This contract was awarded to 1 supplier.

Hornbill Service Management Ltd

Address

Apollo, Odyssey business park, West End Road, United Kingdom, HA4 6QD

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Tenders @

Address

Warrington Road
Widnes
Cheshire
WA8 0TD
United Kingdom

Email

tenders@cirruspurchasing.co.uk