Published date: 28 January 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 February 2025, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North East

Value of contract

£239,380

Procurement reference

THIR 24 130

Published date

28 January 2025

Closing date

28 February 2025

Closing time

5pm

Contract start date

1 March 2025

Contract end date

29 February 2028

Contract type

Service contract

Procedure type

Other: Direct Award via CCS RM6116 (lot 4c)

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.

Award information

Awarded date

22 January 2025

Contract start date

1 March 2025

Contract end date

29 February 2028

Total value of contract

£239,380

This contract was awarded to 1 supplier.

Avoira Limited

Address

Pennine House
Salford Street
Bury
BL9 6YA

Reference

Companies House number: 01763970

Value of contract

£239,380

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.

About the buyer

Contact name

Joanne Boyd

Address

2 Hudson Quay
MIDDLESBROUGH
TS21QG
England

Telephone

07920786582

Email

procurement@thirteengroup.co.uk