Published date: 26 February 2024

Last edited date: 23 January 2026

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.


Closing: 23 February 2026, 12pm

Contract summary

Industry

  • Community health services - 85323000

  • Other community, social and personal services - 98000000

Location of contract

England

Value of contract

£18,356,000 to £28,405,000

Procurement reference

CORNWALL001-DN660169-41877276

Published date

26 February 2024

Closing date

23 February 2026

Closing time

12pm

Contract start date

6 June 2026

Contract end date

18 October 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council intends to appoint additional Individual Home Care Providers into the existing Alliances to address current capacity shortfalls within Lots 9 and 10. A capacity shortfall means existing Alliance Providers do not have sufficient capacity to meet demand in that geographical area. This procurement is initiated only where additional capacity is required, not to replace existing providers. Successful providers will complement the current Alliances by delivering care where demand exceeds existing capacity.
The Services are delivered through eleven (11) place based Alliances. Each Alliance consists of multiple Providers who collaborate to optimise delivery within a defined Geographical Zone. Each Alliance is led by a Strategic Provider who oversees performance, administers the Alliance, coordinates capacity optimisation and acts as the Operational Provider of Last Resort, supported by Individual Providers who deliver Home Care services.
The aim of the Services is to ensure people receive the right care, in the right place, at the right time, supporting them to remain well, safe and independent at home for longer. The Services primarily support older people and adults with physical disabilities, and may also support people with learning disabilities, autism, mental health needs, sensory loss and other conditions where this model best meets their needs.
Services include: • Regulated personal care tasks (e.g. mobility support, washing, dressing, toileting, medication).
• Non regulated tasks (e.g. shopping, cleaning, community access) where required to meet assessed needs.
• Night time care in exceptional circumstances to avoid residential care.
• Clustering of home care in specific settings (e.g. sheltered housing) to enhance provision and optimise capacity.
• Collaborative working within each Alliance to optimise delivery and support market stability, including prevention and management of provider failure.
The original procurement was divided into eleven (11) Lots aligned to eleven (11) Geographical Zones. Contracts commenced on 19 October 2024 for up to eight (8) years: an initial three (3) years, an optional extension of three (3) years, and a further optional two (2) years. Extensions are at the sole discretion of the Council.
The Contract permits the Council to open opportunities to new providers where Alliance capacity does not meet demand. This notice relates only to Lots 9 and 10, with new contracts scheduled to commence in June 2026.

More information

Previous notice about this procurement

Care and Support at Home Services Contract Re-open January 2026

  • Opportunity
  • Published 26 February 2024, last edited 22 January 2026

Links

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Celia Penhaligon

Address

County Hall
Treyew Road
Truro
TR1 3AY
England

Email

celia.penhaligon@cornwall.gov.uk

Website

http://www.cornwall.gov.uk