Published date: 26 February 2024

Last edited date: 22 January 2026

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.


Closing: 23 February 2026, 12pm

Contract summary

Industry

  • Community health services - 85323000

  • Other community, social and personal services - 98000000

Location of contract

England

Value of contract

£18,356,000 to £28,405,000

Procurement reference

CORNWALL001-DN660169-41877276

Published date

26 February 2024

Closing date

23 February 2026

Closing time

12pm

Contract start date

6 June 2026

Contract end date

18 October 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council intends to appoint additional Individual Home Care providers into existing Alliances to mitigate the current capacity shortfall within Lots 9 & 10.
A capacity shortfall means the current Home Care providers within the existing alliance do not have sufficient capacity to meet demand in that geographical area.
This procurement is therefore being initiated only when and where extra capacity is needed, rather than to replace existing providers. The successful provider(s) will complement the current alliance by delivering care where demand exceeds the capacity of existing providers.
The current model sees the Services delivered through eleven (11) placed-based alliances. Each Alliance is formed of a number of service providers who collaborate to optimise the delivery of the Services within a specific Geographical Zone. Each Alliance is led by a Strategic Provider who manages the performance of the Services, administers the Alliance, coordinates capacity optimisation activities and acts as the Operational Provider of Last Resort (see the Strategic Provider Specification for more details) alongside multiple Individual Providers who directly deliver Home Care services.
The principal aim of the Services is to ensure people have access to the right care, in the right place, at the right time, enabling them to stay well, safe and independent at home for longer. The Services primarily address the needs of older people and people with physical disabilities who require assistance with their personal care, daily living activities and accessing the community. They may also be used by people with learning disabilities, autism, mental health support needs, sensory loss and other conditions where this type of provision best meets their individual needs.
The Services include:
• Regulated 'personal care' tasks including but not limited to getting in and out of bed, washing and dressing, going to the toilet and taking medication;
• Non-regulated tasks including shopping, cleaning, going out into the community and other activities that enable the Person to meet their assessed social care needs, usually in exceptional circumstances;
• Night-time care, which may be used to meet a Person's needs in exceptional circumstances to prevent use of a residential care placement;
• Clustering of home care services in specific locations, for example in a sheltered housing scheme, to enhance the offer available to people living in these settings and to optimise the available capacity; and
• Alliance Providers working collaboratively in each Geographical Zone to optimise service delivery and support each other with market fragility including prevention and management of local provider failure.
The procurement was divided into eleven (11) Lots which are aligned to eleven (11) Geographical Zones.
The Contract for each Lot commenced on the 19 October 2024, for a maximum term of eight (8) years, broken down as follows:
• An initial period of three (3) years commencing

More information

Previous notice about this procurement

Care and Support at Home Services Contract Re-open January 2026

  • Opportunity
  • Published 26 February 2024, last edited 22 January 2026

Links

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Celia Penhaligon

Address

County Hall
Treyew Road
Truro
TR1 3AY
England

Email

celia.penhaligon@cornwall.gov.uk

Website

http://www.cornwall.gov.uk