Published date: 25 October 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 October 2024, 3pm

Contract summary

Industry

  • Supply services of personnel including temporary staff - 79620000

Location of contract

B70 8SZ

Value of contract

£5,780.81 to £6,621.04

Procurement reference

IT-230-8728-TL - CSA 24/10/2024

Published date

25 October 2024

Closing date

30 October 2024

Closing time

3pm

Contract start date

4 November 2024

Contract end date

31 December 2024

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Job Title: Customer Service Advisor
Rate of Pay: £13.02
Hours: 37
Location: Independent Living Centre
Start Date: Immediate
Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:
An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis.
This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates from a fixed office location.
The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:
deal with incoming calls and process requests for services from all customer enquiries across multiple channels,
be an active listener, with clear communication skills,
have excellent IT skills as the role requires the use of numerous systems and applications
be able to offer a service focused on customer experience and care
You must have GSCE English and Maths or an equivalent qualification

A standard DBS check is required for this role.
For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification.


Standard DBS is required for this role.
This role is Inside IR35
Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.

Closing Date: 30/10/24

More information

Links

Additional text

The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.

From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents.

To submit a quotation you will be required to 'Opt In'.

For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.

If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810.



Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Tania Lobo

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

01215693300

Email

Tania_Lobo@sandwell.gov.uk