Published date: 5 March 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 December 2020, 5pm

Contract summary

Industry

  • Administration services - 75100000

Location of contract

bn1 4dw

Value of contract

£1,637,512.50

Procurement reference

TPR1160

Published date

5 March 2021

Closing date

4 December 2020

Closing time

5pm

Contract start date

1 March 2021

Contract end date

29 February 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Automatic enrolment is a Government initiative to help more people save for later life through a pension scheme at work. In the past, many workers missed out on valuable pension benefits, because their employer didn't offer them a pension, or they didn't apply to join their company's pension scheme.
TPR is responsible for maximizing employer compliance with their automatic enrolment duties. If employers fail to comply, it has various powers available to it, such as (by way of example) issuing a compliance notice or penalty (fine). Employers can ask for a review of these notices.
For this contract, the supplier will be operating a Contact Centre which will primarily deal with enquiries, a majority of these will be received by telephone and are basic enquiries. Enquiries will be principally from employers (large, medium and small businesses) and range from asking general advice about how to comply with AE duties, to more complex enquiries about specific areas of the AE legislation, or enforcement action being taken where an employer has not complied with their duties. Employer representatives such as accountants and IFAs may also call on an employer's behalf.

Award information

Awarded date

25 February 2021

Contract start date

1 March 2021

Contract end date

29 February 2024

Total value of contract

£4,912,537.50

This contract was awarded to 1 supplier.

HINDUJA GLOBAL SOLUTIONS UK LIMITED

Address

266-270 Gunnersbury Avenue
W4 5QB
GB

Reference

Companies House number: 03017799

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Gina Colaci

Address

The Pensions Regulator, Napier House, Trafalgar Place
Brighton
BN1 4DW
England

Email

gina.colaci@tpr.gov.uk