Published date: 24 March 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
East of England
Value of contract
£4,550
Procurement reference
Social Media Management Platform
Published date
24 March 2021
Closing date
22 March 2021
Closing time
11pm
Contract start date
31 March 2021
Contract end date
31 March 2022
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The contract is to allow officers authorised to post to West Suffolk social media accounts access to a cloud based social media management platform.
Social media is a channel for residents to reach the council, like telephone and email. They expect a timely response.
The platform users need to work together to do this, and the platform provides the security and transparency to share this. Users include Customer Service agents for responding to queries,
Communication team members for responding and proactive scheduling, and officers from other services including waste and elections for ad hoc scheduling of campaign material.
Award information
Awarded date
22 March 2021
Contract start date
31 March 2021
Contract end date
31 March 2022
Total value of contract
£4,550
This contract was awarded to 1 supplier.
Crowd Control HQ
Address
City View House,
7 Legge Lane,
Birmingham,
B1 3LDReference
Companies House number: 07055592
Value of contract
£4,550
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Zia Quader
Address
West Suffolk House
Bury St Edmunds
IP333YU
England
Telephone
01284 757310
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Closing: 22 March 2021, 11pm
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