Published date: 19 July 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 August 2022, 12am

Contract summary

Industry

  • Market research services - 79310000

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract

South West

Value of contract

£90,000

Procurement reference

CORNWALL001-DN622450-95695743

Published date

19 July 2022

Closing date

19 August 2022

Closing time

12am

Contract start date

5 September 2022

Contract end date

1 January 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Cornwall Council is committed to listening to residents and acting in their best interests. The Council's regular resident survey provides feedback on what is important to people and what they think of their Council, the services it provides and its value for money. This information supports continuous improvement with results directly feeding into business planning and outcome intervention delivery.
Supplier to conduct four annual residents surveys (1 per annum). Each annual survey will consist of approximately 20 questions (mixed multiple choice questions and open format), with the flexibility to add additional questions during the design stage (up to 25 questions in total maximum). Interviews will be conducted in Autumn 2022, Autumn 2023, Autumn 2024 and Autumn 2025, with results published in a publicly accessible report in January 2023, January 2024, January 2025 and January 2026 respectively.

More information

Additional text

The Council uses a web-based system on the South West Portal found at www.supplyingthesouthwest.org.uk (DueNorth) to manage quote and tender processes. Please log in to search for and respond to the tender opportunity. New users to the system must register on this site to obtain a username and password before gaining access to the system. All interaction with the Council in respect of this requirement will be conducted through the DueNorth system. In the event that you will need to contact the Authority in relation to this opportunity please follow the instructions on the advert.

About the buyer

Contact name

Joe Pas

Address

County Hall
Treyew Road
Truro
TR1 3AY
United Kingdom

Email

joe.pas@cornwall.gov.uk

Website

http://www.cornwall.gov.uk