Published date: 12 July 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Business services: law, marketing, consulting, recruitment, printing and security - 79000000
Office-support services - 79500000
Location of contract
Any region
Value of contract
£368,000,000 to £694,000,000
Procurement reference
tender_371745/1372925
Published date
12 July 2024
Closing date
29 January 2024
Closing time
12pm
Contract start date
20 June 2024
Contract end date
19 June 2028
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
This contract is to provide augmented resource to undertake Universal Credit case reviews.
The supplier shall provide agents from the supplier staff to augment DWP's Universal Credit claim review team by establishing and operating a parallel claim review service with responsibilities limited to clerical and assessment activities to deliver savings, detect error and potential fraud in Universal Credit payments to reduce proportion of cases that are being paid incorrectly. Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error (MVFE) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately. Contribute to reducing the levels of fraud and error in Universal Credit claims to mitigate the reputational risk to DWP and the broader benefit system by reducing the levels of fraud and error.
The Supplier has been awarded an initial 4 year contract, potentially valued, as advertised in the ITT document, at up to approximately £430m with options and extensions potentially increasing the total value to approximately £694m. The current indicative value of the contract based on prices tendered in the winning tender, is £368m, rising to £632m with all extensions and options.
Award information
Awarded date
19 June 2024
Contract start date
20 June 2024
Contract end date
19 June 2028
Total value of contract
£694,000,000
This contract was awarded to 1 supplier.
Teleperformance Limited
Address
Spectrum House, Bond Street, Bristol, BS1 3LG
Reference
No reference - other
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
Peel Park, Brunel Way
Blackpool
FY4 5ES
England
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Closing: 29 January 2024, 12pm
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