Published date: 22 June 2018

Withdrawn opportunity - This means that the contract has been withdrawn early. This could be due to a change of circumstances.


Closing: 23 June 2018

Contract summary

Industry

  • Telecommunications equipment and supplies - 32500000

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Yorkshire and the Humber

Value of contract

£250,000

Procurement reference

LEEDSCITY001-DN292479-72754291

Published date

22 June 2018

Closing date

23 June 2018

Contract start date

1 July 2018

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Other: Aborted

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Leeds City Council is seeking the services of an experienced contractor holding the Avaya Diamond (previously Platinum) Partner accreditation to provide continuing maintenance, support and professional services for its existing and future Contact Centre telephony and associated technology infrastructure. The Council currently utilises Avaya VOIP telephony technology, Verint Work Force Optimisation and some bespoke software products in the Corporate Contact Centre and several partner satellite sites, supporting over 400 users.
The core service will be in support of the Contact Centre environment as described within the Invitation to tender but may be extended as required to other areas of the Council that may deploy these technologies.
The Contract will have an initial period of three years with an option to extend by three further 12 month periods.
The Council has chosen not to divide this procurement into lots. The Council is seeking to appoint a single supplier who can offer the full range of services with support, professional services and goods being sourced through this contract. It has considered separate lots and concluded better value would be achieved through a single contract. It would, therefore, not be appropriate to divide the Councils requirements into lots.

More information

Previous notice about this procurement

Contact Centre Systems Support

  • Opportunity
  • Published 22 June 2018, last edited 22 June 2018

Links

About the buyer

Contact name

Strategic Sourcing Team

Address

St George House
40 Great George Street
Leeds
LS1 3DL
England

Email

its.procurement@leeds.gov.uk

Website

http://www.leeds.gov.uk