Published date: 27 November 2020
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Survey design services - 79311100
Telephone survey services - 79311210
Survey analysis services - 79311300
Customer survey services - 79342310
Customer satisfaction survey - 79342311
Customer-care services - 79342320
Location of contract
West Midlands
Value of contract
£30,000
Procurement reference
MT221249
Published date
27 November 2020
Closing date
6 November 2020
Closing time
12pm
Contract start date
1 January 2021
Contract end date
31 December 2021
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including;
- To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys.
- To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact.
- To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal.
- To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying.
- To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey.
- To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data.
Information on pre- and post-survey scripts, questions, scales and routing will be provided.
More information
Links
-
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV160879
- Tender notice
- NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Award information
Awarded date
27 November 2020
Contract start date
1 January 2021
Contract end date
31 December 2021
Total value of contract
£29,576.08
This contract was awarded to 1 supplier.
Iff Research
Address
5Th Floor St Magnus House, 3 Lower Thames Street, London
Reference
Companies House number: 00849983
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Jayne Bissell
Address
The Gateway
The Auction Yard
Craven Arms
SY7 9BW
England
Telephone
+44 3332313233
jayne.bissell@connexus-group.co.uk
Website
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Closing: 6 November 2020, 12pm