Published date: 27 November 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 November 2020, 12pm

Contract summary

Industry

  • Survey design services - 79311100

  • Telephone survey services - 79311210

  • Survey analysis services - 79311300

    • Customer survey services - 79342310

    • Customer satisfaction survey - 79342311

    • Customer-care services - 79342320

Location of contract

West Midlands

Value of contract

£30,000

Procurement reference

MT221249

Published date

27 November 2020

Closing date

6 November 2020

Closing time

12pm

Contract start date

1 January 2021

Contract end date

31 December 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including;
- To securely receive (via File Transfer Protocol, or FTP) weekly and monthly CSV (or other excel format) datasets of customers requiring customer surveys.
- To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact.
- To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal.
- To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying.
- To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey.
- To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data.
Information on pre- and post-survey scripts, questions, scales and routing will be provided.


More information

Links


Award information

Awarded date

27 November 2020

Contract start date

1 January 2021

Contract end date

31 December 2021

Total value of contract

£29,576.08

This contract was awarded to 1 supplier.

Iff Research

Address

5Th Floor St Magnus House, 3 Lower Thames Street, London

Reference

Companies House number: 00849983

Supplier is SME?

No

Supplier is VCSE?

No


About the buyer

Contact name

Jayne Bissell

Address

The Gateway
The Auction Yard
Craven Arms
SY7 9BW
England

Telephone

+44 3332313233

Email

jayne.bissell@connexus-group.co.uk

Website

http://www.connexus-group.co.uk