Published date: 16 September 2015

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 August 2015

Contract summary

Industry

  • Helpdesk and support services - 72253000

  • Systems support services - 72253200

  • Data network support services - 72315100

    • Computer support services - 72610000

Location of contract

London

Value of contract

£0

Procurement reference

1705193157

Published date

16 September 2015

Closing date

3 August 2015

Contract start date

1 September 2015

Contract end date

31 August 2017

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

London Borough of Richmond is seeking a Service Desk to manage desktop support of Library Public Network devices. The Contractor is required to provide remote support to public devices across 12 sites, with onsite support at no additional cost when required. The Contractor may also be asked to provide a centralised helpdesk to provide a "one-stop" contact point for Library staff for Public Network devices. This would require them to log and monitor calls with third party suppliers, only closing them once the underlying issue is resolved. The Contractor may also be asked on occasion to provide additional services on a call-off basis.

More information

Links

Award information

Awarded date

16 September 2015

Contract start date

1 September 2015

Contract end date

31 August 2017

Total value of contract

£49,200

This contract was awarded to 1 supplier.

Online Support Computing

Address

Civic Centre, 44 York St, Twickenham, Middlesex, TW1 3BZ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Sima Khatun

Address

Civic Centre
44 York St
Twickenham
TW1 3BZ
UK

Telephone

020-8487-5198

Email

Sima.Khatun@richmond.gov.uk

Website

https://www.londontenders.org/procontract/supplier.nsf