Published date: 3 August 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 June 2021, 11:59pm

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

SA6 7JL

Value of contract

£8,000

Procurement reference

tender_272899/984789

Published date

3 August 2021

Closing date

30 June 2021

Closing time

11:59pm

Contract start date

2 August 2021

Contract end date

1 August 2022

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.

More information

Attachments

Award information

Awarded date

30 July 2021

Contract start date

2 August 2021

Contract end date

1 August 2022

Total value of contract

£8,000

This contract was awarded to 1 supplier.

Institute of Customer Service

Address

Mill House,8 Mill Street, London, SE1 2BA, UNITED KINGDOM

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Jean Jackson

Address

Driver & Vehicle Licencing Agency (DVLA) Longview Road, Morriston,
Swansea
SA6 7JL
Wales

Telephone

0

Email

jean.jackson@dvla.gov.uk