Published date: 29 October 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 September 2025, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

United Kingdom

Value of contract

£12,000,000

Procurement reference

CPD4130014

Published date

29 October 2025

Closing date

4 September 2025

Closing time

5pm

Contract start date

1 October 2025

Contract end date

30 September 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This contract has already been awarded and is being published for transparency purposes.

Outsourced cloud contact centre as a service, with associated back office and case management solutions.

More information

Attachments

Award information

Awarded date

28 October 2025

Contract start date

1 October 2025

Contract end date

30 September 2027

Total value of contract

£12,000,000

This contract was awarded to 1 supplier.

XBP Europe Limited

Address

Baronsmede,
20 The Avenue,
Egham,
Surrey,
TW20 9AB,
United Kingdom

Reference

Companies House number: 01283512

Value of contract

£12,000,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Fry Building
2 Marsham Street
London
SW1P 4DF
England

Telephone

03034440000

Email

commercialtenders@communities.gov.uk

Website

https://gov.uk/MHCLG