Published date: 4 April 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Postal and telecommunications services - 64000000
Location of contract
West Midlands
Value of contract
£755,034.31
Procurement reference
WCC - 13742
Published date
4 April 2023
Closing date
21 December 2022
Closing time
5pm
Contract start date
3 April 2023
Contract end date
2 April 2027
Contract type
Service contract
Procedure type
Negotiated procedure without prior publication (above threshold)
The opportunity was not advertised, because for example only one supplier is capable of delivering the requirement, or due to extreme urgency brought about by unforeseen events.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Warwickshire County Council (the "Council") is seeking a Supplier to provide a Contact Centre telephony solution/service (the "Solution").
The Solution must include the following core requirements:
- be cloud-based and delivered as software as a service ("SaaS") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required;
- capable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs;
- able to fully integrate with Microsoft Teams;
- capable of delivering omnichannel communications including IVR;
- scalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users.
The Solution must further allow select Council users to perform day-to-day administration tasks including:
- managing user accounts (where this is not performed through federated ID management);
- recording voice messages;
- editing form options; and
- managing call queues.
More information
Additional text
-
This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.
Award information
Awarded date
22 February 2023
Contract start date
3 April 2023
Contract end date
2 April 2027
Total value of contract
£755,034.31
This contract was awarded to 1 supplier.
Britannic Technologies Ltd
Address
Guildford
GU4 7WAReference
Companies House number: 2097097
Supplier is SME?
No
Supplier is VCSE?
No
Additional details
-
This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.
About the buyer
Address
Shire Hall,Market Square
WARWICK
CV344RL
England
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Closing: 21 December 2022, 5pm