Published date: 4 April 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 December 2022, 5pm

Contract summary

Industry

  • Postal and telecommunications services - 64000000

Location of contract

West Midlands

Value of contract

£755,034.31

Procurement reference

WCC - 13742

Published date

4 April 2023

Closing date

21 December 2022

Closing time

5pm

Contract start date

3 April 2023

Contract end date

2 April 2027

Contract type

Service contract

Procedure type

Negotiated procedure without prior publication (above threshold)

The opportunity was not advertised, because for example only one supplier is capable of delivering the requirement, or due to extreme urgency brought about by unforeseen events.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

Warwickshire County Council (the "Council") is seeking a Supplier to provide a Contact Centre telephony solution/service (the "Solution").

The Solution must include the following core requirements:

- be cloud-based and delivered as software as a service ("SaaS") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required;

- capable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs;

- able to fully integrate with Microsoft Teams;

- capable of delivering omnichannel communications including IVR;

- scalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users.

The Solution must further allow select Council users to perform day-to-day administration tasks including:

- managing user accounts (where this is not performed through federated ID management);

- recording voice messages;

- editing form options; and

- managing call queues.


More information

Additional text

This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.


Award information

Awarded date

22 February 2023

Contract start date

3 April 2023

Contract end date

2 April 2027

Total value of contract

£755,034.31

This contract was awarded to 1 supplier.

Britannic Technologies Ltd

Address

Guildford
GU4 7WA

Reference

Companies House number: 2097097

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.


About the buyer

Address

Shire Hall,Market Square
WARWICK
CV344RL
England

Email

procurement@warwickshire.gov.uk